Dear Customer,

As we head towards the festive period, we wanted to provide you with an update on this year’s Christmas change freeze.

Our change freeze is an important practice in order to protect our customer’s critical systems and services, ensuring they remain highly available and reliable during a time when there is generally reduced staff across our suppliers and customers. To minimise risk to customer services, Blue Telecoms will not be making any changes to services during the freeze period.

We will continue to provision customer services which pose no risk to existing services until 16th December. However, it’s also worth noting that there may be extended lead times during this period.

Please find below full details of the dates to be aware of:


Development freeze

During this time we will not be developing any custom features, reports or working on any other development requests.

Begins: Friday 30th November 2018 at 00:01
Ends: Wednesday 2nd January 2019 at 09:00


Support freeze

OFFICE CLOSED

During this time we will not be provisioning any new services, or providing anything but essential support for services that are down, or voice services not working.

All other support will be stopped.

Including in the case of PBX services – adding or amending phones, IVR’s, messages, and voicemails.

In the case of Dialler Customers – adding or modifying campaigns, lists, managing data, recycling rules, users management or other.

Begins: Friday 23rd December 2018 at 00:01
Ends: Wednesday 2nd January 2019 at 09:00


If you are planning any changes to live services during this period or have any questions, please contact the service desk via the normal channels. We would like to discuss your requirement as early as possible so that the change and risk can be assessed and planned accordingly.

We thank you for your patience at this time and we would like to take this opportunity to wish all of our customers an enjoyable Christmas and a Happy New Year.

Kind regards,

Sascha Lopez
CEO, Blue Telecoms