Predictive dialers can significantly increase the performance of outbound dialling. The most common issue the call centres that we speak to experience, is the amount of dead time agents have while waiting for calls, as well as how campaign data is used and managed.

Software, such as VICIdial, are used to make multiple outbound calls per agent to the data in your campaigns, and then connect answered calls to the agents.

The main difference between a predictive dialler, and other sorts of voip dialling tools such as progressive, is that they use complex algorithms to calculate how many calls to make at any one given time to ensure that agents aren’t constantly waiting for calls.

So how much does predictive dialing improve agent wait times?

Manual dialling will generally net agents around 12 minutes of talk time per hour, and 42 minutes waiting for people to answer. The other 6 is generally spent wrapping up after a call.

A predictive dialler on the other hand, results in 42 minutes of talking per hour, and 12 minutes of waiting. That’s an increase of almost 400%. 4 times as many calls per hour, taking the average talk time of a 8 hour shift from 1.6 hours of talking to 5.6 hours!

Why Use An App?

The most obvious reason for using a predictive dialler, such as the one offered by Blue Telecoms, is cost. The initial outlay for an onsite system is usually in the range of £100,000! Even more if you opt for call technology such as ISDN.

In addition, it can take weeks to plan and install an onsite system, whereas as long as you have a stable internet connection at your office, a hosted dialer can be up and running in hours.

As far as maintenance and upgrades go, Blue Telecoms wins there too. There’s usually no further costs for maintenance and upgrades to our hardware, and most of the software. Onsite system would require a specialist to come out and perform the work, or to have a specialist member of staff, or even a team to carry out the tasks.

And, if you ever decide to expand, a dialer system can be expanded with usually no disruption to your call centre, and can be done almost as quickly as the initial setup, whenever you want.

Predictive Dialer System

Full Featured Agent Interface

Our cloud dialler will help your agents to focus on their job whilst delivering exceptional reporting features and unbeatable call quality. It automates the process of making calls to ensure delivery of a high volume of live connected calls to your staff.

Blue Telecoms Predictive Dialer Features

Multiple Call Mode

Depending on your business model, you can handle a high volume of calls with ease. From full systems, to more manual click-to-dial methods, you can tailer your Blue Telecoms server to contact clients any way you’d like.

UK Based Servers

Your voip service is hosted and controlled within the UK, ensuring you get the performance and backup your business needs. We also employ extremely high standards of security to ensure all your client data is safe and secure.

A Full, Omni-Channel System

Not just a simple dialling software, with Blue Telecoms we can provide your entire telephony setup – helping you reduce costs and source everything you need from a single supplier.

PCI Compliant Payments

Take payments over the phone with our fully PCI compliant system. Your agents can pause recording to maintain compliance, plus they can re-activate call recording once they’ve finished – all at the click of a button.

Comprehensive Reporting

A modern day callcentre lives and breaths good data, that’s why with Blue Telecoms you can avail of our state of the art reporting functionality. Our dedicated support team can also help you get up custom reporting if required, to help you get the best from your voip dialling system.

Interactive Scripting

Need to collect custom information during your calls? With Blue Telecoms, you can create interactive scripting that agents can update in real time – helping you obtain the accurate customer information your business needs.

Achieve Higher Talk Times & Productivity

Blue Telecoms Predictive Dialler Wallboard

If your business uses manual dialling, our system will benefit your sales floor massively. Compared to manual dialling, agents who use Blue Telecoms will be actively canvassing clients for up to 50 minutes in every hour. That’s a huge increase over manual dialling methods.

Wallboards & Custom Reports

With Blue Telecoms, you can avail of a range of custom wallboards and real-time reports to monitor your agents as they dial. Our support team can also create custom reports or wallboards to ensure you’re focusing on the metrics that matter to your business.

Interactive Scripts

With fully interactive scripting, you can give your agents a roadmap for success, whilst allowing them to collect customer details in real time.

  • Interactive scripting.
  • Conditional logic and call pathways.
  • Collect customer information in real time.
  • Custom branding.
  • Next task buttons (Send Email, Update CRM)

Integrating Your System With A CRM

Blue Telecoms can integrate your new telephony system with almost any CRM or customer management program. This means that any customer interaction within Blue Telecoms, is automatically updated within your customer relationship management system

CRM Systems Our Dialling App Supports:

  • HubSolv
  • Sales Force
  • Sugar CRM
  • ZOHO
  • Open CRM

Predictive Dialler Feature list

  • Predictive, Progressive and Preview dialling modes.
  • Lead recycling.
  • Outside transfers and 3-way calling.
  • Interactive and intelligent scripting.
  • IVR and advanced inbound agent routing.
  • Custom music and menu/messages.
  • Answer Machine Detection as standard.
  • GDPR and PCI compliant.
  • TPS checking as standard.
  • Update your CRM using statuses and triggers.
  • Customer emailing and sms capability.

Trusted by hundreds of companies worldwide including…

  • Gemma Jenkins – via Yell.comGood Support

    A good provider of auto diallers for call centres. We now use them after being an 8x8 customer for many years. The staff are great, particularly Mike, Dale and Matthew who are always available for help.

  • Ashley Beacher via Trust PilotHighly recommended!

    Fantastic service always! I would highly recommend as they always go above and beyond a great company to work with 5 stars from me.

  • Danielle Snyder – via Google PlacesLovely bunch of guys based in South Wales

    Lovely bunch of guys based in South Wales. The dialler product is streets ahead of their competitors and we tend to use them for all our outbound campaigns.

  • William Henshaw – via Google PlacesKeep up the good work!

    Having used Blue Telecoms for the last 3 years, I have had no issues in any aspect of the high standard service that they provide. I have recommended to my peers who are now clients of Blue Telecoms. Keep up the good work!

  • Nina Lavender – via Google PlacesExcellent sip trunk provider

    Excellent sip trunking provider that has the scale to cope with larger companies. Support is very good and always easy to get through to someone who has the skills to help.

  • Richard Minshull – via Trust PilotFantastic service, unbeatable value

    Blue Telecoms offer us a very friendly and reliable service with a "can-do" attitude and an understanding of our business' individual needs. Our queries and technical concerns were addressed quickly and in an informative way without causing us any confusion. To add to that, none of their competitors beat them on price.

    Simply put, Sascha and his team are really helpful and have not once failed to surpass our expectations. I would highly recommend them to any business in need of communications solutions.

  • Dan Hewson – via Trust PilotHard working and helpful

    Bluetelecoms always try there best to help when problems come along with friendly and knowledgeable staff doing everything they can to help.

  • Alice Jones – via Google PlacesLove the dialler!

    Love the dialler and it’s far easier to get help from Blue Telecoms than other dialler providers. We did have an issue with carrier calls and that’s the only reason I’ve given a 4 star rating.

  • Alfonce Ncube – via Trust PilotIncredible

    Amazingly efficient service, which offers the best VOIP system that we have used. I recommend all other companies that require this to give them a call, we were assisted from beginning and we will continue to use Bluetelecoms services for many years to come.

  • Jon Quant – via Trust PilotBlue Telecom

    Great business, great people, great services. Always there when you need them.
    Great job

  • Jason Batty – via Trust PilotBest in the business

    The guys at Bluetelecoms are exceptional.

    Always helpful and resolve any issues promptly.

    I wouldn't use anybody else!

Let's go live!

If you're looking to get started quickly, for up to 50 agents, your new dialler can go live within 24 hours

If you’re eager to get going, our transition service can help you move everything over to the Blue Telecoms family. We’ll take the guesswork out of porting your data over to us, whilst our team can ensure your existing system switches over seamlessly.