Our fully hosted system will help your agents focus on their job, whilst giving them access to superb call quality and the reporting you need. Our call dialer ensures you can deliver a high volume of connected calls to your staff.
Not just a call dialler...
Blue Telecoms offers much more than just a call dialler. The Bluetelecoms call dialler is a fully integrated and hosted system with the full range of PBX functionality. It also features call management, IVR menu management plus PCI compliant payments. This is an all in one solution for your call centre.
Integrate with the cloud services and apps you already use. CRM’s, payment applications, e-signing, address and bank detail verification & bespoke systems, our dialler fits right into your existing workflow.
Our dialler gives you in depth reporting in real time to monitor the performance of just about everything… including agents, campaigns, data, products and even geographical area. You can even build custom reports.
Our dialler is compliant with Ofcom, ICO, TPS, MoJ, FCA and PCI regulations and requirements. Furthermore, call recordings can be kept forever, and live TPS checking is included.
Apply our intelligent scripting engine, and make sure that every call conforms to your high standards. Agent workflow has never been so easy, with a simple and intuitive click through script.
We conform to the highest industry security standards, ensuring that your data is kept safe and secure. Go beyond the bare minimum in data integrity and security, with audit logs, firewalls and encryption.
Our customers don’t always work 9 to 5, and neither do we. With world class support from our network operations centre in South Wales, UK, you can be sure that we’re there if you need us, 24/7/365.
Less time tapping, more time talking...
Using the Blue Telecoms system, you can increase your agents’ performance by up to 500%. Predictive dialling enables your agents to spend 50 minutes per hour on the phone, compared to an average of 10 for manual dialling.