Our fully hosted system will help your agents focus on their job, whilst giving them access to superb call quality and the reporting you need. Our call dialer ensures you can deliver a high volume of connected calls to your staff.

Not just a call dialler...

Blue Telecoms offers much more than just a call dialler. The Bluetelecoms call dialler is a fully integrated and hosted system with the full range of PBX functionality. It also features call management, IVR menu management plus PCI compliant payments. This is an all in one solution for your call centre.

Integrations

Integrate with the cloud services and apps you already use. CRM’s, payment applications, e-signing, address and bank detail verification & bespoke systems, our dialler fits right into your existing workflow.

Reporting

Our dialler gives you in depth reporting in real time to monitor the performance of just about everything… including agents, campaigns, data, products and even geographical area. You can even build custom reports.

Compliance

Our dialler is compliant with Ofcom, ICO, TPS, MoJ, FCA and PCI regulations and requirements. Furthermore, call recordings can be kept forever, and live TPS checking is included.

Intelligent Workflow

Apply our intelligent scripting engine, and make sure that every call conforms to your high standards. Agent workflow has never been so easy, with a simple and intuitive click through script.

Security

We conform to the highest industry security standards, ensuring that your data is kept safe and secure. Go beyond the bare minimum in data integrity and security, with audit logs, firewalls and encryption.

24/7 Support

Our customers don’t always work 9 to 5, and neither do we. With world class support from our network operations centre in South Wales, UK, you can be sure that we’re there if you need us, 24/7/365.

Less time tapping, more time talking...

Predictive Dialling
Progressive Dialling
Manual Dialling

Using the Blue Telecoms system, you can increase your agents’ performance by up to 500%. Predictive dialling enables your agents to spend 50 minutes per hour on the phone, compared to an average of 10 for manual dialling.

Let's go live!

If you're looking to get started quickly, for up to 50 agents, your call dialler can go live within 24 hours

For bigger projects we also offer our Transition and Go service, where we take all the guesswork out of transitioning your contact centre to our services. We can migrate your existing data, users and call recordings to our call dialler, and provide you with a comprehensive plan to make sure you are off to a smooth start.