From intelligent contact centre features to fully autonomous AI workers — we bring artificial intelligence to the heart of your business operations.
Our hosted contact centre platform comes with AI capabilities built right in. These aren't bolt-on extras — they're deeply integrated features that make your agents more effective and your operations more intelligent from day one.
Every call, every chat, every email — enhanced by AI that works alongside your team, not instead of them.
AI that enhances, not replaces.
AI analyses caller intent and history to route to the best-matched agent, improving first-contact resolution rates.
Live suggestions, script prompts, and objection handling tips delivered to agents during calls based on conversation context.
Real-time detection of customer sentiment across voice and text channels. Alerts managers when conversations need intervention.
AI generates concise, accurate summaries of every call — saving agents minutes of wrap-up time and ensuring consistent record-keeping.
AI-powered QA scoring on 100% of interactions — not just a random sample. Identify coaching opportunities automatically.
Forecast call volumes, identify trends, and optimise staffing with AI-driven insights from your operational data.
Beyond the contact centre — our standalone AI workers are autonomous agents that can handle entire business processes. Think of them as tireless, highly-capable team members that work 24/7.
AI agents that answer inbound calls, handle enquiries, take messages, qualify leads, and route complex calls to human agents — all with natural, conversational speech.
Autonomous agents that manage customer accounts — handling billing queries, processing orders, sending reminders, and escalating issues. Like having a dedicated account manager for every client.
AI workers that handle entire workflows — data entry, report generation, compliance checks, appointment scheduling, and multi-step processes that would otherwise require dedicated staff.
We're not a generic AI vendor. We're a telecoms company that's built AI solutions specifically for customer-contact businesses. Our AI understands the nuances of call centre operations, customer service workflows, and UK business regulations.
Every AI worker is tailored to your processes, trained on your domain, and supervised to ensure quality. They integrate with your existing systems and work alongside your human team.
Always on. Always improving.