Our feature-rich hosted PBX is situated within the ‘cloud’ – securely managed via the Blue Telecoms platform, removing the need for each site or location to have its own expensive telephone system.
Our feature-rich hosted PBX service is situated within the cloud – securely managed via the Blue Telecoms platform, removing the need for each site or location to have its own expensive telephone system. With no switches to manage and maintain, customers save on operational costs and free-up capital for investment elsewhere.
Flexibility is also very important to any business, and this solution offers greater flexibility to SMEs by enabling employees to connect to each other, answer calls and receive messages whatever their location. Furthermore, it’s quick and easy to reconfigure the system to accommodate employee changes, moves and additions without the need for a specialised technician.
The best part, is the features it brings with it. These include free voicemail, call recording, fax to email, IVR menu’s, call waiting, conferencing, call transfer, call diverts and more.
The Blue Telecoms hosted PBX service provides a phone system that’s easy to use – and one that provides all the features of a fully functional PBX system manageable from the customer’s own desktop.
It can simultaneous ring all of your phones ring when your number is called by a customer, so you can take the call on your most convenient phone.
Working anywhere is seamless with Remote Office. Customers can access a range of features and calls are billed to their office account. If they work from home and need an IP handset, they can buy one from Blue Telecoms configured and ready to go.
An IVR allows you to present options to the caller, and then forward accordingly. Eg. Press 1 for sales, or 2 for support.
You can record all inbound and outbound calls to listen back to later on. These can also be emailed to you.
Time of Day Routing
You can send calls to different phones depending on the time of day. Eg. Office in the day, and mobile in the evening.
Send calls to your mobile when you’re out of the office, or to another phone to make sure your calls are always answered.
Extensions & Groups
You can add phones for different people whenever you need, and each can have their own direct number and share group numbers.
Fax to Email/SMS
Receive faxes to your email inbox as attachments, and access them where ever you are. Or have them arrive in a group portal, downloadable as a PDF with audit capabilities and backup.
Music on Hold
Ease the burden of waiting for your callers, and play them some music while they’re on hold. You can even add announcements and commercials to inform callers of important or useful messages.
Screening & Blocking
Identify your caller and then choose whether to accept the call or send it to someone else, or even voicemail. For nuisance callers, you can easily block them with just the press of a button.