Expert dialler reporting
Another great feature of our call centre dialling system, is that you have access to our huge range of reporting and analytics functions. Everything from sales reports to in-depth agent availability reporting is available, plus you have a wealth of experience from our support team to draw upon.
Whatever product or service you’re offering, we can help you improve your campaign and get it on the right path!
What makes Blue Telecoms so unique?
Does your sales floor already made use of Customer Relationship Management tools, web lead tools or other software? With Blue Telecoms, we can help you integrate everything from CRM’s, payment tools and mapping functionality. With so much functionality and power, you can develop your Blue Telecoms software and fit it to match your unique business needs.
Avail from updated reporting in real time, using our large range of data reporting tools and functionality. You can monitor every aspect of your operation, from sales to individual agent stats.
What’s more, you can view all this information via desktop, tablet or mobile phone – helping you understand your business progress at a glance.
Maintain compliance with all regulations, including the Ministry of Justice and Information Commissioners Office. We also offer complimentary TPS checking to ensure you only contact prospects who want to be pitched to.
Maintain call quality with interactive scripting and call flows for every campaign you launch. Our intelligent scripting engine allows you to craft your companies message, ensuring that your agents hit every part of your pitch during every call.
Not only that, but our custom fields tool can help you gather all the relevant information for each and every client you deal with – all in real time.
Security is at the heart of Blue Telecoms. We monitor our systems 24 hours a day, 365 days of the year to ensure your hard earned data and sales stay safe in our hands.
We operate data centres across the globe too, meaning that if one server malfunctions, we can keep your systems running perfectly.
You don’t work 9 till 5, so our support doesn’t either. With us, we have expert staff available 24 hours a day based in our support centre in South Wales. Whatever time you dial at, you can count on our team to be here when you need us.
A dialling mode to suit your business
At Blue Telecoms, we don’t believe that your business should be restricted to dialling in a certain way. That’s why our dialler system is available in a variety of flavours and modes for you to choose from in real time.
- Manual (Click to Dial)
Whatever you need from your call centre software, we have the tools to empower your business to do what it does best.
Introducing Blue Telecoms Time Line
Sometimes, you need to view at a glance what’s happening on your sales floor. With Blue Telecoms, this is made simple via our Time Line features.
This report shows you exactly what’s happening at any given time on your dialler. Showing agents in call, agents who are paused and also important statistics such as lengthy wrap times and sales.
These stats are colour coded and laid out in chronological format, giving you the vital information to maintain control at all times.
A support team who work at hard as you
We understand that as a business owner, nobody in your company works as hard as you do. That’s why, at Blue Telecoms our support team never stops working to keep your systems operational.
Our support team are available 24 hours a day, with expert staff always on hand to ensure you get the right help at the right time.
Interested to see how quickly we pick up the phone? Give us a call on 0333 444 555 8 now and speak to one of our friendly team.