Agents browse their contact list and click a button to call — that's it. No phone numbers to dial, no time wasted on busy signals or wrong numbers. Simple interface, powerful results, perfect for small teams and follow-up calls.
Click to dial transforms the contact centre experience — agents see their lead list, choose who to call, and click one button to connect. No manual dialling, no mistyped numbers, no wasted time. Just clean, efficient calling.
Agents see their contact list in a clean, sortable interface. They click the 'Call' button next to any contact and the system immediately dials — no phone number entry, no mistakes, no delays.
Benefit: Eliminate dialling errors and speed up call initiation by 75% compared to manual dialling.
Agents can sort and filter their contact list by priority, last called, callback time, lead source, or custom fields. Find the right contact to call at the right time with powerful search and filtering.
Benefit: Strategic calling — agents can prioritise hot leads, callbacks, and time-sensitive contacts effortlessly.
When agents click to call, full lead details appear immediately — contact info, call history, notes, and custom fields. Everything they need is ready before the call connects.
Benefit: Agents sound prepared and professional from the moment the prospect picks up.
Click to dial is ideal for small contact centres, follow-up campaigns, appointment setting, and callback management. Simple interface means minimal training — agents are productive from day one.
Benefit: Get all the benefits of a hosted dialler without complexity or overwhelming features.
Click to dial provides maximum flexibility and control. Agents choose their calling strategy, select contacts strategically, and initiate calls with single-click simplicity:
Agent chooses who to call when
Click to dial proves that powerful doesn't have to mean complicated. By eliminating manual dialling friction and giving agents strategic control, you get better results with less complexity — perfect for focused, relationship-driven calling.
Less complexity, more results.
Every campaign is different. Blue Telecoms gives you four dialling modes so you can match the approach to the task — from high-volume predictive to precision preview dialling.
Maximum productivity — dials multiple numbers simultaneously, predicting agent availability. Agents talk 50 minutes per hour instead of 10. 500% productivity increase.
Learn More →One call per agent, zero abandoned calls. The system dials the next number automatically when the agent becomes free. Perfect for compliance-sensitive campaigns.
Learn More →Full lead details displayed before the call. Agents review, prepare, and initiate when ready. Maximum personalisation for high-value B2B conversations.
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