Respond to Facebook Messenger conversations directly from the agent interface — no switching to Facebook, no missed messages, no separate social media team required.
Billions of people use Facebook. When they message your business page, those conversations shouldn't live in a separate app that someone checks once a day. With Blue Telecoms, Messenger conversations flow into the same agent desktop as calls, emails, and every other channel.
Connect your Facebook Business Pages to the Blue Telecoms platform. When customers message your page, the conversation appears instantly in the agent queue — routed like any other interaction.
Benefit: No more logging into Facebook to check messages. Every enquiry is handled by your professional contact centre team.
Messages arrive in the agent's active queue in real time. With skills-based routing, they reach the right agent immediately — not after hours of sitting unread in a Facebook inbox.
Benefit: Faster response times improve customer satisfaction and boost your Facebook page's responsiveness rating.
Every Messenger conversation is logged against the contact record. If a customer has also called or emailed, agents see the complete interaction history across all channels.
Benefit: Agents never ask customers to repeat themselves. Full context from day one.
Track Messenger conversation volumes, response times, resolution rates, and agent performance — all within the same reporting dashboard you use for calls and other channels.
Benefit: Full visibility over social media customer service with the same metrics and standards as your voice operations.
Facebook Messenger is handled identically to every other channel in the Blue Telecoms platform. Here's the flow:
Social media, professional service.
Social media customer service shouldn't mean a marketing intern checking Facebook between other tasks. With Blue Telecoms, Messenger conversations are handled by your trained contact centre agents with the same SLAs, routing rules, and quality standards as every other channel.
Your social media presence gets the same professional treatment as your phone lines — faster responses, consistent quality, and full accountability.
Complete customer engagement.
"BIG shout out to Mike from start to finish the way he helped me. The simplicity of the whole Blue Telecoms system is 5*. The pace at the sign up..." Read More
— Nazim Atcha on Trustpilot
April 2025
"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More
— Jamie Parvin on Trustpilot
January 2025
"All the team at Blue Telecoms have been fantastic. Service is great and the dialler works very effectively."
— Wesley Hardy on Trustpilot
October 2024
"Recently purchased a package with Blue Telecoms for my business and from start to finish have had a wonderful experience. Fab the rep was great..." Read More
— Jake Sullivan on Trustpilot
August 2024
"Amazing experience with Blue Telecoms, easy to use and always on hand to help with any queries. Good support from the team too making sure..." Read More
— Clear Comparison on Trustpilot
July 2023
"I had an exceptional experience with Fablu and the Blue Telecoms team, who effortlessly guided me from my initial inquiry to being up and running..." Read More
— Keiran Harvey on Trustpilot
May 2023