Main wallboards — your live operations dashboard
Display real-time wallboards on screens across your contact centre floor. Managers see the pulse of the operation at a glance — and can act instantly when metrics need attention.
Real-time wallboard — live agent status, call volumes, and sales tracking
Outbound calling report
Agent performance & call analytics
Team Stats
Live view of every agent's status — on call, wrapping, idle, on break, or offline. See at a glance who's productive, who needs support, and how your team is distributed across campaigns.
Includes talk time, idle time, pause duration, calls handled, and current status for every agent on the floor.
Floor Sales
Real-time sales performance displayed prominently for motivation and accountability. Track sales by agent, team, campaign, and time period. Watch targets being hit in real time.
Customisable to show revenue, units sold, appointments booked, or any conversion metric that matters to your operation.
Drop Rates
Monitor abandoned call rates in real time to stay within regulatory limits. The wallboard alerts managers when drop rates approach thresholds, allowing immediate adjustment of dialler pacing.
Critical for Ofcom compliance — our predictive dialler automatically adjusts to keep drop rates within acceptable limits.
Wait Times
Track how long callers are waiting in queues across all inbound campaigns. Identify bottlenecks before they become problems and reallocate resources to where they're needed most.
Includes average wait time, longest wait, number in queue, and service level metrics updated in real time.
