Get real-time visibility of your entire team's performance with live agent status monitoring, productivity metrics, and group statistics. Perfect for team leaders who need to know what's happening right now.
The team stats dashboard gives managers immediate insight into every agent's current activity, performance trends, and productivity metrics. See who's available, who's performing well, and where support is needed.
See every team member's current status, call duration, and availability at a glance. Colour-coded grid shows who's on calls, available, in wrap-up, or on break in real time.
Benefit: Instantly identify staffing gaps and redistribution opportunities.
Track calls handled, conversion rates, talk time, and wrap time for each agent. Compare individual performance against team averages and daily targets.
Benefit: Identify top performers and agents who need coaching or support.
Monitor time spent on calls vs. available time, break patterns, and adherence to schedules. See which agents are maximising their productive time.
Benefit: Optimise resource allocation and improve overall team efficiency.
Display progress towards daily, weekly, and monthly targets for calls, sales, or any custom KPI. Visual progress bars make it easy to see who's on track.
Benefit: Keep teams motivated and focused on achieving their objectives.
The dashboard updates continuously, giving you a live view of your team's performance. Here's what makes it so valuable:
Real-time performance visibility.
The team stats dashboard transforms management from reactive to proactive. Instead of discovering issues at the end of the day, you can spot problems as they develop and take immediate action.
See which agents are struggling and provide support in real time. Identify your top performers and understand what makes them successful. Optimise break schedules based on actual productivity patterns, not assumptions.
Proactive performance optimisation.