Telegram messaging integration built into your agent desktop. Popular with international and tech-savvy customers, Telegram conversations are handled alongside calls, emails, and every other channel.
With over 800 million active users worldwide, Telegram is a major messaging platform — especially popular in Eastern Europe, Central Asia, the Middle East, and among privacy-conscious tech users. If your customers use Telegram, your contact centre should too.
Connect your Telegram Business Bot to the Blue Telecoms platform. Customer messages arrive in the agent queue instantly, routed by the same skills-based engine that handles calls and other channels.
Benefit: Professional customer service on Telegram without building or managing bots yourself.
Telegram is the go-to messaging app in many international markets. If you serve customers globally — or in regions where Telegram dominates — this channel ensures you're accessible where they already are.
Benefit: Expand your customer service reach into international markets without additional infrastructure.
Telegram supports large file transfers, images, videos, documents, and location sharing. Agents can send and receive all media types directly from the platform — ideal for technical support, documentation, and visual troubleshooting.
Benefit: Share large files and detailed content without email attachments or file-sharing links.
Telegram users often choose the platform for its privacy features. By offering Telegram as a channel, you're meeting privacy-conscious customers on their terms while maintaining full logging and compliance on your end.
Benefit: Attract and retain customers who value data privacy without compromising your audit trail.
Telegram conversations are handled exactly like every other channel in the Blue Telecoms platform:
Global messaging, local service.
Telegram isn't a niche add-on — it's a fully integrated channel inside the same agent desktop your team uses for voice calls, WhatsApp, email, web chat, and social media. One interface, one workflow, one set of reporting.
Whether a customer contacts you by phone, WhatsApp, or Telegram, your agents see the full interaction history and deliver the same consistent, professional service.
Complete customer engagement.
"BIG shout out to Mike from start to finish the way he helped me. The simplicity of the whole Blue Telecoms system is 5*. The pace at the sign up..." Read More
— Nazim Atcha on Trustpilot
April 2025
"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More
— Jamie Parvin on Trustpilot
January 2025
"All the team at Blue Telecoms have been fantastic. Service is great and the dialler works very effectively."
— Wesley Hardy on Trustpilot
October 2024
"Recently purchased a package with Blue Telecoms for my business and from start to finish have had a wonderful experience. Fab the rep was great..." Read More
— Jake Sullivan on Trustpilot
August 2024
"Amazing experience with Blue Telecoms, easy to use and always on hand to help with any queries. Good support from the team too making sure..." Read More
— Clear Comparison on Trustpilot
July 2023
"I had an exceptional experience with Fablu and the Blue Telecoms team, who effortlessly guided me from my initial inquiry to being up and running..." Read More
— Keiran Harvey on Trustpilot
May 2023