Predictive, progressive, preview and click-to-dial calling modes. Inbound routing with IVR. Call recording. TPS checking. Everything your agents need to have more conversations and close more deals.
Voice calls are the engine of your contact centre. Our platform gives your team four distinct dialling modes — so whether you're running high-volume telesales or sensitive B2B outreach, there's a mode that fits.
The system dials multiple numbers simultaneously, predicting when agents will be free. Live answers are connected instantly — agents spend up to 50 minutes per hour on productive calls instead of waiting.
Benefit: 500% productivity increase over manual dialling. More conversations, more conversions, more revenue.
One call per agent, dialled automatically as they become available. Lead details appear on screen as the call connects — giving agents context without the risk of abandoned calls.
Benefit: Zero abandoned calls. Perfect for regulated industries where compliance is non-negotiable.
Full lead details are displayed before the call is made. Agents review the information, prepare their approach, and initiate the call when ready. Maximum preparation for every conversation.
Benefit: Higher conversion rates on complex B2B sales and high-value accounts where personalisation matters.
Agents browse their contact list and click to call. Full control, no manual number entry. Still delivers a 75% productivity improvement over traditional dialling methods.
Benefit: Ideal for follow-ups, callbacks, and small teams who need complete control over their call flow.
Voice isn't just outbound. Our platform handles sophisticated inbound call routing with interactive voice response (IVR), skills-based routing, queue management, and automatic callbacks — all from the same interface your agents use for outbound campaigns.
One platform. Every call.
Every call is recorded and stored securely on UK servers. Search, filter, and play back recordings from the admin panel. PCI-compliant pause/resume ensures card details are never captured. Ideal for training, dispute resolution, and regulatory compliance.
Automatic real-time checking against the Telephone Preference Service register before calls are placed. Numbers on the TPS list are flagged and excluded, keeping your campaigns compliant and protecting your business from regulatory action. Unlimited TPS checks included as standard.
Automatically detect answering machines, voicemail, and fax tones. Live answers are routed to agents while non-productive calls are filtered out — keeping your team focused on real conversations that convert.
Live listen, whisper, and barge capabilities let managers monitor calls in real time. Coach agents during live conversations without the customer hearing, or join the call directly when needed.
Voice is at the heart of the Blue Telecoms platform, but it doesn't exist in isolation. Every voice call happens inside the same unified agent desktop where your team handles WhatsApp messages, emails, web chats, and social media conversations.
That means full interaction history, seamless channel switching, and a single pane of glass for every customer touchpoint. An agent can take an inbound call, send a follow-up email, and respond to a WhatsApp message — all without leaving their screen.
Complete customer engagement.
"BIG shout out to Mike from start to finish the way he helped me. The simplicity of the whole Blue Telecoms system is 5*. The pace at the sign up..." Read More
— Nazim Atcha on Trustpilot
April 2025
"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More
— Jamie Parvin on Trustpilot
January 2025
"All the team at Blue Telecoms have been fantastic. Service is great and the dialler works very effectively."
— Wesley Hardy on Trustpilot
October 2024
"Recently purchased a package with Blue Telecoms for my business and from start to finish have had a wonderful experience. Fab the rep was great..." Read More
— Jake Sullivan on Trustpilot
August 2024
"Amazing experience with Blue Telecoms, easy to use and always on hand to help with any queries. Good support from the team too making sure..." Read More
— Clear Comparison on Trustpilot
July 2023
"I had an exceptional experience with Fablu and the Blue Telecoms team, who effortlessly guided me from my initial inquiry to being up and running..." Read More
— Keiran Harvey on Trustpilot
May 2023