Add a live chat widget to your website and handle customer conversations in real time — from the same agent interface used for calls, emails, and messaging. No separate software required.
Website visitors want answers now. A live chat widget lets them get instant help without picking up the phone — and your agents handle those conversations alongside everything else from a single screen.
A lightweight, customisable chat widget that sits on your website. Visitors click to start a conversation and connect with an agent in seconds. Branded to match your site's look and feel.
Benefit: Capture leads and answer questions at the moment of highest intent — when they're already on your website.
Agents can handle multiple chat conversations simultaneously. Unlike phone calls, a single agent can manage 3-5 chats at once, dramatically increasing capacity without adding headcount.
Benefit: Serve more customers with fewer agents. Web chat is one of the most cost-effective support channels available.
Pre-written responses for common questions let agents reply in seconds. One click sends a detailed, professional answer — no typing required. Managers create and manage the response library centrally.
Benefit: Faster response times, consistent messaging, and reduced training burden for new agents.
Incoming chats are routed to the right agent or team based on skills, availability, and queue rules. Customers see their position in the queue and estimated wait time while they wait.
Benefit: Every chat reaches the right person. No conversations fall through the cracks.
Web chat is fully integrated into the agent workflow. Here's what happens when a visitor starts a chat:
Instant conversations, zero friction.
Web chat isn't a standalone tool — it's built into the same agent interface your team already uses for voice calls, WhatsApp, email, and social media. That means agents don't need a separate chat application, and managers get a single view of all customer interactions across every channel.
A customer can start on web chat, follow up by email, and call back next week — and the agent will see the full history of every interaction in one place.
Complete customer engagement.
"BIG shout out to Mike from start to finish the way he helped me. The simplicity of the whole Blue Telecoms system is 5*. The pace at the sign up..." Read More
— Nazim Atcha on Trustpilot
April 2025
"An amazing service and top quality software. To say I am impressed would be an understatement. The software for progressive calling is another..." Read More
— Jamie Parvin on Trustpilot
January 2025
"All the team at Blue Telecoms have been fantastic. Service is great and the dialler works very effectively."
— Wesley Hardy on Trustpilot
October 2024
"Recently purchased a package with Blue Telecoms for my business and from start to finish have had a wonderful experience. Fab the rep was great..." Read More
— Jake Sullivan on Trustpilot
August 2024
"Amazing experience with Blue Telecoms, easy to use and always on hand to help with any queries. Good support from the team too making sure..." Read More
— Clear Comparison on Trustpilot
July 2023
"I had an exceptional experience with Fablu and the Blue Telecoms team, who effortlessly guided me from my initial inquiry to being up and running..." Read More
— Keiran Harvey on Trustpilot
May 2023