If you work on a sales floor, customer service line or research centre, you will eventually need a system where the process of placing calls is automated – helping to boost agent efficiency.

Call dialler software, is basically a program that automatically dials from a list of phone numbers. Outbound calls that answer, are placed with an agent, whilst those that aren’t (No Answers, Answer Machines, Dead Lines) are dealt with in an appropriate way. All auto dialler machines falls under the term “CTI” or computer telephone integration.

Telesales staff using the Blue Telecoms call centre dialler.

Most auto dialler software, such as the one we provide at Blue Telecoms, use an algorithmic program with VOIP (Voice Over IP) built into it. Once you upload a list of contacts (In the form of a .csv file), the dialler will then work through those numbers. You can also specify certain actions too, such as the leaving of a message if the call goes through to an answer machine.

At Blue Telecoms, our predictive dialler is cloud based. This means you can make use of it anywhere in the world, and your agents don’t have to be located in one office. This is great news for companies who use home workers to complete sales/customer service tasks.

How Do I Setup Call Dialler Software?

Setting up an automatic call centre or outbound sales floor is much easier than you think. For example, our own dialler simply requires a PC manufactured in the last 4 years, Google Chrome browser and a soft-phone program. You will also need to check your internet speed to ensure it can keep up with your dialler – for most small scale installs a fibre connection will suffice.

When we install a new system, we’ll meet with you initially to discuss your needs, and also investigate your current setup to see how easily/quickly we can get your agents dialling.

In Short, We Offer The Following:

  • Investigate your current office (Internet access, computers) to ensure full compatibility with your new Blue Telecoms system.
  • Connect your dialler to your computers. At Blue Telecoms, we use VOIP to provide our service – we’ll make sure all your agent machines are ready to take calls when you go live.
  • Upload all your contacts and customer lists. We’ll ensure your data is uploaded correctly, and also provide training to your admin staff so they can upload data in the future.
  • Ready to make calls. Once installed, your agents will be ready to make calls! Our staff are on-hand at any time, to ensure you get off to the best start.

What Companies Benefit From Dialler Software?

Auto voip dialler systems can benefit all types of businesses. The most obvious example is outbound telemarketing service; however, any customer facing or research organisation that needs to contact clients en-mass will benefit from the efficiency of . If you’d like to see how Blue Telecoms could benefit your business with a dialler at the right price, get in touch with our friendly team.

Trusted by hundreds of companies worldwide including…

  • Gemma Jenkins – via Yell.comGood Support

    A good provider of auto diallers for call centres. We now use them after being an 8x8 customer for many years. The staff are great, particularly Mike, Dale and Matthew who are always available for help.

  • Ashley Beacher via Trust PilotHighly recommended!

    Fantastic service always! I would highly recommend as they always go above and beyond a great company to work with 5 stars from me.

  • Danielle Snyder – via Google PlacesLovely bunch of guys based in South Wales

    Lovely bunch of guys based in South Wales. The dialler product is streets ahead of their competitors and we tend to use them for all our outbound campaigns.

  • William Henshaw – via Google PlacesKeep up the good work!

    Having used Blue Telecoms for the last 3 years, I have had no issues in any aspect of the high standard service that they provide. I have recommended to my peers who are now clients of Blue Telecoms. Keep up the good work!

  • Nina Lavender – via Google PlacesExcellent sip trunk provider

    Excellent sip trunking provider that has the scale to cope with larger companies. Support is very good and always easy to get through to someone who has the skills to help.

  • Richard Minshull – via Trust PilotFantastic service, unbeatable value

    Blue Telecoms offer us a very friendly and reliable service with a "can-do" attitude and an understanding of our business' individual needs. Our queries and technical concerns were addressed quickly and in an informative way without causing us any confusion. To add to that, none of their competitors beat them on price.

    Simply put, Sascha and his team are really helpful and have not once failed to surpass our expectations. I would highly recommend them to any business in need of communications solutions.

  • Dan Hewson – via Trust PilotHard working and helpful

    Bluetelecoms always try there best to help when problems come along with friendly and knowledgeable staff doing everything they can to help.

  • Alice Jones – via Google PlacesLove the dialler!

    Love the dialler and it’s far easier to get help from Blue Telecoms than other dialler providers. We did have an issue with carrier calls and that’s the only reason I’ve given a 4 star rating.

  • Alfonce Ncube – via Trust PilotIncredible

    Amazingly efficient service, which offers the best VOIP system that we have used. I recommend all other companies that require this to give them a call, we were assisted from beginning and we will continue to use Bluetelecoms services for many years to come.

  • Jon Quant – via Trust PilotBlue Telecom

    Great business, great people, great services. Always there when you need them.
    Great job

  • Jason Batty – via Trust PilotBest in the business

    The guys at Bluetelecoms are exceptional.

    Always helpful and resolve any issues promptly.

    I wouldn't use anybody else!

Let's go live

If you're looking to get started quickly, for up to 50 agents, your new dialler can go live within 24 hours

If you’re eager to get going, our transition service can help you move everything over to the Blue Telecoms family. We’ll take the guesswork out of porting your data over to us, whilst our team can ensure your existing system switches over seamlessly.