If you business already uses telemarketing to create leads, you’ve probably come across “click to call” dialers before. These programs, allow agents to speedily move through calls at a speed far greater than manual dialling enables.

How Does a Click to Call Dialler Work?

Put simply, a click to call dialer enables agents to simply “click” to move to the next lead. By making use of dialer software like Blue Telecoms, you’ll also be able to record all calls, make seamless transfers and also integrate with most CRM systems. You’ll also be able to use reporting tools to discover stats about how your campaigns are performing.

What Are the Benefits of Using a Click Dialer?

Click to dial, offers quite a few benefits over manual dialling:

  • Speeds up the rate your agents dial new numbers.
  • Allows full dialer/pbx functionality (call recording, lead statuses, analytics).
  • Fewer mistakes (wrong numbers, forgotten leads, database driven).

Ultimately, if your agents are dialling manually – you’ll see a huge uptick in the number of calls and sales your agents generate each day.

1. You’ll Save Time Typing Numbers

There are two ways in which click to dial helps with typing numbers:

  • Increased speed.
  • Fewer mistakes.

Click-to-dial helps your agents to move through leads quicker – getting to human answer more quickly. They also help to streamline the whole process of making outbound calls and assigning statuses as you move through the calling list.

2. Automatic Data Logging

One of the biggest issues with manual dialling, is that accurate data is rarely collected. At best, break times and after call work isn’t monitored properly whilst at worst, individual leads can be forgotten about!

An automated click to dial server will log all data, including call durations, after call time and recordings too. This data can become a huge boon for service teams, as they can make small tweaks to how they handle calls and leads.

Another benefit, is this data is all logged in real time by the system – leaving your agents free for more important things!

3. Call Recording

By not recording your calls, you’re missing out on chances to improve agent training and provide feedback. You’re also leaving you organisation open to legal issues, as what’s discussed on your phone lines is not properly monitored.

By using a click to dial system, you can resolve all these issues – recordings all phone calls both inbound and outbound.

5. Priority Leads

When using a dialler, one of the main benefits, is that you can maintain fine control over the leads you upload to the system.

You can choose to dial leads in almost any order you would like:

  • Least dialled numbers first.
  • Leads that satisfy a requirement (postal code area, area code, custom data).
  • Leads that are callbacks/hot keys.

By focusing on the leads that have a greater chance of converting, you’ll improve your sales and conversion rate hugely.

6. Hot Leads & Web Leads

If you company drives web leads or other types of hot key, an automated click dialer will make the whole process quicker. Leads can be automatically imported into your dialler, ready to be dialled by the next available agent.

This is beneficial for any company that needs to contact new leads quickly.

Trusted by hundreds of companies worldwide including…

  • Gemma Jenkins – via Yell.comGood Support

    A good provider of auto diallers for call centres. We now use them after being an 8x8 customer for many years. The staff are great, particularly Mike, Dale and Matthew who are always available for help.

  • Ashley Beacher via Trust PilotHighly recommended!

    Fantastic service always! I would highly recommend as they always go above and beyond a great company to work with 5 stars from me.

  • Danielle Snyder – via Google PlacesLovely bunch of guys based in South Wales

    Lovely bunch of guys based in South Wales. The dialler product is streets ahead of their competitors and we tend to use them for all our outbound campaigns.

  • William Henshaw – via Google PlacesKeep up the good work!

    Having used Blue Telecoms for the last 3 years, I have had no issues in any aspect of the high standard service that they provide. I have recommended to my peers who are now clients of Blue Telecoms. Keep up the good work!

  • Nina Lavender – via Google PlacesExcellent sip trunk provider

    Excellent sip trunking provider that has the scale to cope with larger companies. Support is very good and always easy to get through to someone who has the skills to help.

  • Richard Minshull – via Trust PilotFantastic service, unbeatable value

    Blue Telecoms offer us a very friendly and reliable service with a "can-do" attitude and an understanding of our business' individual needs. Our queries and technical concerns were addressed quickly and in an informative way without causing us any confusion. To add to that, none of their competitors beat them on price.

    Simply put, Sascha and his team are really helpful and have not once failed to surpass our expectations. I would highly recommend them to any business in need of communications solutions.

  • Dan Hewson – via Trust PilotHard working and helpful

    Bluetelecoms always try there best to help when problems come along with friendly and knowledgeable staff doing everything they can to help.

  • Alice Jones – via Google PlacesLove the dialler!

    Love the dialler and it’s far easier to get help from Blue Telecoms than other dialler providers. We did have an issue with carrier calls and that’s the only reason I’ve given a 4 star rating.

  • Alfonce Ncube – via Trust PilotIncredible

    Amazingly efficient service, which offers the best VOIP system that we have used. I recommend all other companies that require this to give them a call, we were assisted from beginning and we will continue to use Bluetelecoms services for many years to come.

  • Jon Quant – via Trust PilotBlue Telecom

    Great business, great people, great services. Always there when you need them.
    Great job

  • Jason Batty – via Trust PilotBest in the business

    The guys at Bluetelecoms are exceptional.

    Always helpful and resolve any issues promptly.

    I wouldn't use anybody else!

Let's go live

If you're looking to get started quickly, for up to 50 agents, your new dialler can go live within 24 hours

If you’re eager to get going, our transition service can help you move everything over to the Blue Telecoms family. We’ll take the guesswork out of porting your data over to us, whilst our team can ensure your existing system switches over seamlessly.