VICIdial is a contact centre platform designed for the Asterisk Phone System, and is a perfect choice for any business that requires a phone / telecoms network for both inbound and outbound sales or support channels.
VICIdial is a web based predictive dialler based on the Asterisk call platform made by the VICIdial Group. It’s open source, so there are no licencing fees, and it’s easy to modify freely. Because there’s no licencing fees or rental fees (apart from the hardware), it’s an ideal solution for call centres who have been priced out by other solutions, or even just those that want to save money.
It’s extremely versatile, and can be configured to do just about anything a call centre needs.
As long as you have an internet connection and a computer, you can get started straight away. No need to invest in expensive hardware equipment, no need to spend thousands on a mediocre dialler, and no need to hire a person to permanently keep an eye on your dialler.
VICIdial Hosting from Blue Telecoms makes things simple. We install VICIdial on our high end UK servers, configure your users, campaigns and call settings, and provide you with training if required. You can have a fully working call centre in less than a day.
Blue Telecoms hosted dialler uses multiple tools and features to help your agents talk to as many people as possible and handle each call productively.
By using a hosted solution, the dialler is scalable to hundreds, or even thousands of agents without the need to purchase expensive additional hardware, licences and pay hefty consulting and support fees to ensure a smooth upgrade.
You only pay for what you need, when you need it, and you’re not tied into any long term contracts or left forking out for a solution which doesn’t suit your business.
Nor do you have to pay expensive line rental fees or wait to have additional lines put in as you would with older solutions such as ISDN.
Advanced reports give you instant access to up to the minute information on the performance of your agents, campaigns, customers and contact centre as a whole, so you can improve the small things to get big results.
Because the dialler is internet based, it can be easily used anywhere you have a stable internet connection, and can even be configured to connect to landlines or mobiles where there isn’t a reliable internet connection.
The agent interface is completely web based and the layout has been designed to ensure it is fast and easy to use, with a low learning curve.
The management interface is also web based and offers the ability to configure hundreds of options and settings, view reports and manage your campaign from an array of devices anywhere in the world.