Expert insights, practical tips, and industry knowledge on call centre management, telemarketing strategy, dialler technology, and contact centre operations.
Browse our collection of articles covering everything from dialler strategy and compliance to telesales training and recruitment.
Lesser-known dialler features including HLR checking, intelligent dialling, AMD, and speech analytics to boost your outbound campaigns.
Read article →How positive mental attitude and the right approach can transform your cold calling results.
Read article →Respond to hot leads within the golden 5 minutes, analyse your sales data, and profile your customers for better results.
Read article →How to create compliant dropped call messages that meet Ofcom guidelines and protect your business.
Read article →How fear of loss and desire for gain drive buying decisions, and how to use this in your sales approach.
Read article →Why most companies get hold music wrong, and how to choose music that works within phone system limitations.
Read article →Common B2B objections including pricing, authority, and status quo — and practical ways to overcome them.
Read article →Focus on carers over sellers, ask the right questions, and find candidates with lasting passion.
Read article →Essential tips for charitable telefundraising that keep supporters happy and donations flowing.
Read article →Building relationships, developing trust, and showing commitment — why the telephone can't be beaten.
Read article →Professional closing techniques that replace outdated gimmicks with quality, honesty, and smart questioning.
Read article →Avoid being pushy, build knowledge, ask questions, and let sales happen naturally for better brand perception.
Read article →Frame conversations positively, be specific without accusing, and help agents discover solutions themselves.
Read article →Data management, compliance, and choosing between manual, power, and predictive dialling methods.
Read article →From tea runs and charity events to career progression — practical ways to boost agent happiness and retention.
Read article →Sales training, recruitment, testing campaigns, and transfer strategies to transform your conversion rates.
Read article →A comprehensive guide to mapping, building, and continuously improving call centre scripts that convert.
Read article →The formulas and methods for calculating service levels, staffing requirements, and call centre shrinkage.
Read article →How AMD works, its limitations, detection time issues, and alternatives for your dialler setup.
Read article →Focus on top and bottom performers, involve agents, form habits, and run a robust feedback system.
Read article →Decide what you need, vet suppliers properly, and spot the warning signs of poor quality data.
Read article →Why telesales campaigns remain essential, working alongside digital channels for better engagement.
Read article →Privacy, GDPR compliance, list maintenance, and why keeping your data healthy matters.
Read article →How rephrasing negative questions into positive ones can transform your client interactions and conversion rates.
Read article →Contact data, experienced staff, target setting, and launch day planning for successful campaigns.
Read article →Work ethic, culture, data-driven training, and why hunger to succeed matters more than experience.
Read article →Overcoming anxiety, handling rejection professionally, managing callbacks, and turning negatives into positives.
Read article →How lead quality can suffer over time, common pitfalls, and how to monitor your inbound leads effectively.
Read article →Outbound number presentation, callback strategies, and using reporting data to boost contact rates.
Read article →Automate tasks, triage calls, gather feedback, reduce costs, and project a professional image with an IVR system.
Read article →Tips on using telephone outreach, predictive diallers, reviews, and special offers to win back former customers.
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